About

About

I’m Dave Richardson and I am the ICT Desktop Support team lead for a local Council; I bring a wealth of experience from working in Education IT Support, spanning back to the 1990s. My focus on desktop support, network, and server management positions me as a seasoned professional capable of providing comprehensive assistance and troubleshooting in the ever-evolving technical landscape.

Since returning to the public sector from a brief stint in tourism, I now lead a dedicated team of 12 ICT Desktop Support Officers. I manage technical incidents and service requests in this pivotal role, ensuring swift and resilient support for the organisation’s extensive software and hardware assets and workforce. 

Rooted in proactive problem-solving and a strong commitment to customer service, my leadership style emphasises well-defined processes and performance management. It contributes to organisational success through training and mentorship within the In-House ICT Desktop Support Team.