Office 365 Frequently Asked Questions (

The following selection of FAQs about Office 365 is available in full at []

What is Office 365?
Office 365 is an adaptable and cost-effective way to get a range of cloud-based Office services. Office 365 gives a flexibility to the user with cloud-driven features and provides all the familiar apps that you depend on for your business such as Word, Excel, PowerPoint, OneNote, Publisher, Access, and Outlook. It has the additional ability to access documents anytime and anyplace using the devices that you already have including desktop PCs, Macs, Android tablets, Android phones, iPads, and iPhones. (Please note: Publisher and Access are available on PC only). The dynamic set of cloud-connected tools gives web-enabled access to e-mails and documents that can be shared and synced to ensure that colleagues can collaborate and businesses really can be connected 24/7, 365 days per year.

Will Office 365 work with my copy of Office?
It depends on the version that you have:

Office 365 works to its greatest potential and efficiency with latest versions of Office, and Office 2013 or Office 2010 for Windows, and Office 2011 for Mac. Office 365 will work but with limited functionality with Office 2007.

If you do have an earlier edition of Office, you will need to update to a more recent version in order to access the services that Office 365 has to offer.

Are there mobile apps available for Office 365?
Yes: Office 365 offers a simple interface that is optimised for Android tablets, Android phones, iPads, and iPhones. You can view Word, Excel and PowerPoint documents for free, but you will need an Office 365 subscription to create and edit them with the apps Office for Android and Office for iPad. Office Mobile is preinstalled on Windows Phone 8, and is also available on select models of iPhone and Android phones and can be used for free but for non-commercial use unless you have an Office 365 subscription.

Office 365 has built-in security and tools to keep your data secure. Device specific security policies can be set up to allow only phones and tablets that are both compliant and managed by your company to have access to e-mails and documents. Office 365 provides a ‘selective swipe’ capability, which enables Office 365 company data to be segregated and removed from an employee’s device with a swipe; leaving their personal data unaffected. This is an increasingly important feature as businesses increasingly adopt a bring your own device approach to phones and tablets, and employees work from home.

What if I already own a domain name and want to use it with Office 365?
As long as your domain name doesn’t end with a two-letter combination such as .ca or .jp, you can easily add the domain name you own to Office 365 to create domain-based email addresses. The benefit of using your own domain name and personalising your e-mail is to strengthen your brand and to use Office 365 as a seamless extension to your current capabilities.

Once you have signed into your Office 365 account you can follow the setup wizard; you will need your user id that includes ‘’ and you can add as many user accounts as you need. You can then migrate e-mails and contacts from your current e-mail service. Do remember that it can take up to 72 hours for your domain provider to start rerouting e-mails.

What is the Microsoft Office 365 login?
The Microsoft Office 365 login is the email address and account that you use to sign in to Office 365 for business. It is the user id that includes ‘’, and will have been assigned on setup.

The administrator will have issued you with the details of your login before Office 365 has gone live across the business, but beware: they may have changed it to the company domain rich e-mail address.

When you get your Office 365 login for the first time, you’ll also get a temporary password to sign in with. When you sign in, you’ll be asked to create your own password. Use it with your user ID every time you sign in to Office 365 for business.

What’s included in Office 365?
Office 365 can provide users with the entire Office suite of cloud-based applications for Word, Excel, PowerPoint, OneNote, Publisher, Access, and Outlook. However, you need to discuss your business, and your expectations, with My experts to be given guidance as to which plan and licences are most relevant to you. For example, the following plans offer differing suites of services but within the familiar context of Office:

Office 365 ProPlus
You will always have access to your familiar Office applications via your PC/Mac, tablet or phone: Word, Excel, PowerPoint, Outlook (e-mail not included), OneDrive for Business, OneNote, Publisher, Skype for Business and Access. Your communications are more secure and are able to satisfy compliance policies.

Office 365 ProPlus is a locally installed software and does not require an internet connection for its use (although the monthly connection is required to validate the licence for the user). It allows users to not only create Word, OneNote, PowerPoint, and Excel documents but also edit; professional digital storytelling using the downloadable app Sway, and enhanced Excel features with Power Query and Power Pivot.

Office 365 Enterprise E1
You will be able to tailor your Enterprise E1 package to combine with your current infrastructure to create a flexible technology solution to empower your teams to accomplish more. It works best with the Office 365 ProPlus, Office 2016, Office 2013, and Office 2011 for Mac. Previous versions of Office may work with Enterprise E1 plan but with reduced functionality. You can further your user experience by purchasing add-ons that will benefit your company, and the add-ons can be user specific to reduce your IT overheads.

Your online services with this plan include 1 TB per user for document file storage and sharing; 50 GB mailbox per e-mail user; Office Online to create and edit Word, OneNote, PowerPoint, and Excel documents from a browser; chat-based workspace to connect your team and encourage collaboration; intranet and team sites to inform and engage; unlimited hosting of meetings either audio, HD videos or web conferencing, all accessible at the touch of a single button; or, on a larger scale the ability to broadcast meetings to an audience of up to 10,000 people. The Enterprise E1 plan puts accessible communication at the heart of the business.

All plans provide their users with 1TB of OneDrive storage for document files and sharing.

Office 365 administrators also have around the clock access to live chat or phone-based technical support in case any problems arise, and can contact Microsoft on behalf of a service user.

The great range of products within the suite of services can be tailored to your company; I need to guide you as to which plan will meet your needs, and which add-ons, if any, will be relevant and of benefit to your business.

By signing up to Office 365, you are ensuring that you are using the most relevant and up-to-date versions of the applications as upgrades occur automatically, and at no extra cost.

Can I pay monthly or annually for Office 365?
You can pay either monthly or annually.

By signing up to Office 365, you agree to an annual commitment payment which is a one-year subscription fee; however, you can choose to pay per month.

Please note that annual commitment subscriptions that are paid on a month-to-month basis may incur some penalties if cancelled early. Annual commitment subscriptions that are paid up front will not receive a refund if cancelled prior to the full contract period.


For more FAQs about Office 365, take a look at them in full at []

Hits: 41

Leave a Reply