INCIDENT: SIMS Profile locked out for single Registration Group. [Resolved]

i[Resolved] – Remove the teacher from Supervisor for that class under Pastoral Structure, Save, and add them as the new Tutor Teacher and Save.Photo by WDnet (Pixabay) Wednesday 22-6-2016: I stumbled on to a puzzle half way through entering comments for a single...

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INCIDENT: #10303 – Undesirable System Behaviours

During my holiday I got wind of some issues that were happening back on site. Some SLT staff were mentioning some services were not available, like the “Staff Intranet” and “Common” network drives. Whilst Satellite Internet Connectivity in the Mediterranean isn’t...

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INCIDENT: #9115 – SOLUS 3 – Tolerance not met

Posts in this seriesINCIDENT: #9115 – SOLUS 3 – Tolerance not metSIMS 2018 Spring ReleaseAnother week passes from a failed attempt to upgrade My MIS to SIMS Spring 2015. Originally I thought it was the automated schedule that was causing...

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INCIDENT: #9017 – IS-GC DISABLE_INBOUND-REPL DISABLE_OUTBOUND_REPL

What originally started with Outlook throwing up certificate errors and not connecting to the Exchange Server turned out to be one hell of a day. Couldn’t connect to Outlook Exchange Server (2003 or 2010) on workstations. Exchange 2010 services wouldn’t...

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INCIDENT: Partially Degraded Raid

While upgrading My Altaro Backup Solution on Horizon this morning, My RAID returned a “Partially Degraded” Failure message. Backplane, Slot: 0, SAS, 931.513 GB, Failed Immediate recommendation is to rebuild the disk before swapping it out with a replacement just...

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INCIDENT: Another laptop doesn’t want to play.

Typical Monday morning issues and another potential dead laptop was brought in today, pressing the power button causes things to light up as expected, however the laptop does not display the boot loader or spin the HDD. After dismantling the...

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INCIDENT: Internet Provision Ceased

Investigation   Issue: Internet not responding Internal alerts triggered, DNS Response Times Findings:  DNS query latency 10/01/2014, 10:25 AM Responses from the DNS server(s) that the Sophos Web Appliance is using are taking longer than expected (13.5 s), which may...

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INCIDENT: DHCP Uncontactable.

Investigation Issue:  Workstations unable to login, those that can are unable to see network drives, printers or access the internet. Findings: Primary Domain Controller was powered up at 6am – unexpected restart. DHCP not contactable, workstations are issuing themselves generic IPs....

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INCIDENT: Parent Portal not syncing [RESOLVED]

Investigation Issue: The Parent Portal has not been syncing since 15-08-2014. Findings:  Unable to poke the keep alive service as suggested in Helpdesk. Service is not running, but set to automatic. Cause:  KEEPALIVE service is not running Fixes and Patches:...

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INCIDENT: Parent Portal not syncing

Investigation Issue: The Parent Portal has not been syncing since 15-08-2014 Findings:  Possible Connect.ini overwrite. Cause:  unknown Fixes and Patches:  unknown Temporary solution:  unknown Recommendation: This may have been caused by updates to SOLUS 3 issuing new files to My...

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INCIDENT: SIMS logins not working

Investigation Issue:  Users unable to log into SIMS – Username and Password incorrect Another Message that appears is “Unable to Set Application Role”, Findings:  SQL Database is in Recovery Mode Fixes and Patches: Recovery mode completed – Same Issue Restarted...

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INCIDENT: External Webmail / Authentication Services / Remote Devices not connecting.

After being off site for the majority of the day on training, I had the delights to find that My Authentication Server was not working. This caused webmail (external access), remote devices such as iPads and iPhone equivalents and web...

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